How can we help?
Pick a topic below, or tell our team what's going on — we typically reply within one business day, Monday to Friday IST.
A few things people ask us often
Worth a look before you submit a request — you might find your answer right here.
How do I cancel or change my plan?
Open your account billing settings, or send us a request under "Billing & Plans" above and our team will make the change directly. Plan changes and refunds follow our Terms of Use.
Why doesn't my character look the same in every scene?
Cast your character once with the Casting Director and lock the identity before you generate — that's what keeps a face, wardrobe and world consistent across shots. See Character & Continuity for the full workflow.
Does SparkStation train models on my uploads?
No. SparkStation does not use your uploaded images, faces or voices to train or improve its foundation AI models. See our Privacy Policy for the full details.
How do I delete my account and data?
Send a request under "Privacy & Data" above, or email us directly at contact@sparkstation.ai. Deleted content is removed from active systems within 30 days and from backups on a rolling basis.
Do you offer plans for teams or enterprises?
Yes — send a request under "Enterprise & Business" with your team size and use case, and our team will follow up with plan options and onboarding.
What should I include when reporting a bug?
The module you were using, what you expected to happen, and a screenshot or short screen recording if you can. That's usually enough for us to reproduce and fix it quickly.
Still stuck?
Skip straight to a real person — send us a message and we'll get back to you within one business day.