Frequently Asked Questions

Spark Station is an AI-native creative platform that brings multiple AI-powered tools into one workflow, helping users create images, videos, voice, music, ads, storyboards, and other creative assets.

Spark Station is designed for filmmakers and studios, marketers and agencies, e-commerce brands, creators, and influencers.

No. Spark Station is designed to simplify creative production. For example, its video generator provides a Prompt Assistant and camera controls so users can direct a shot without needing to write complex camera terminology.

Spark Station orchestrates multiple leading AI models, including Google Veo, OpenAI Sora, Kling, Seedance, GPT, Gemini and Claude. The available models can vary depending on the particular tool or workflow.

To create a Spark Station account, visit the Spark Station platform and click Sign Up. Enter the required details, follow the on-screen instructions, and complete the verification process, if prompted. Once completed, your Spark Station account will be created and ready to use.

Spark Station currently provides a free-to-start experience, with no credit card required to explore. Individual creators can start free and use pay-as-you-grow token pricing.

Please check that you are using the correct registered email ID and password. If you have forgotten your password, use the “Forgot Password” option to reset it. If you are still unable to log in, please contact Spark Station Support for further assistance.

Click on “Forgot Password” on the login page and enter your registered email ID. Follow the instructions sent to your email to create a new password. If you do not receive the reset email, please check your spam or junk folder or contact Spark Station Support for assistance.

Yes, you can use your Spark Station account on multiple supported devices by signing in with the same registered credentials. For security reasons, please avoid sharing your account credentials with others.

If you need to change the email address associated with your Spark Station account, please contact Spark Station Support for assistance. The support team will verify your account details and guide you through the process.

Spark Station uses a token system to manage usage across various features.

• Most actions, like generating images or videos, consume tokens.
• The exact number of tokens used can vary depending on the complexity and duration of the task.
• You can typically see the estimated token cost before you generate content.

For detailed information, please check the pricing or help section on the Spark Station website.

The number of tokens required to generate an image or video varies. It depends on factors like the chosen model, resolution, and duration (for videos). You can usually see an estimate of the token cost before you commit to generating.

For specific details, please check the pricing or help section on the Spark Station website.

Tokens are deducted when you use features that consume them, such as generating images or videos, using certain editing tools, or transcribing videos. Each generation or processing step has an associated token cost, which is usually displayed before you confirm the action.

If you'd like to see a detailed breakdown of your token usage, please check your account's usage history or billing section on the Spark Station website.

If a generation fails but tokens were deducted, please check your account's usage history or contact support. There might be an issue with the generation process. If tokens are not automatically restored, contact Spark Station Support with your account and generation details so the team can investigate.

Unused tokens are typically carried forward to the next billing period. For specific details on token rollover and expiration, please refer to the Spark Station pricing or account management section on the website.

Spark Station's refund policy for unused tokens can be found in the pricing or terms of service section on the website.

If you accidentally generate something, the tokens used for that generation will be deducted from your account. For specific policies on accidental generations or potential refunds, please refer to the Spark Station pricing or terms of service on the website.

You can view your usage and spending history in your account's usage history or billing section on the Spark Station website.

To generate an image, you can use the Image Studio.

• Open the Image Studio, pick a model and settings, and then describe what you want in the prompt. You can also reference saved Elements with @.
• After generating, you can open any result to refine it with a sub-tool like upscale, inpaint, or relight.

Supported image formats and resolutions vary by model. Check the options shown within the Image Studio when setting up your generation, or see the Image Studio documentation for details.

Yes, you can upload a reference image in several ways:

• In the Image Studio, you can use reference images for things like consistent characters or styles.
• In the Videos module, you can attach reference images or video to guide the generation.
• In the Reverse Prompt Engineer, you upload an image to get a prompt that can recreate its style.
• In Ecommerce Image Studio, you upload a product image to create new product shots.
• In Elements, you upload reference images to save characters, objects, or styles for consistent reuse.

Image generation can be tricky — sometimes the AI interprets prompts in unexpected ways.

• Try refining your prompt in Prompt Studio before generating in Image Studio.
• You can also use the Reverse Prompt Engineer to upload an image you like and get a prompt that might help you recreate a similar style.

Yes, you can edit existing images using the Image Studio. After generating an image, you can open any result to refine it with a sub-tool such as upscale, inpaint, relight, face swap, or background change.

Yes, you can upscale an image using the Image Studio. After generating an image, open the result and use the "Upscale" sub-tool to increase its resolution.

You can create AI videos using the Videos module.

• Open Videos and choose a model, duration, and aspect ratio.
• Write your prompt, optionally attaching reference images or video. You can also use the "Improve prompt" helper.
• Generate the video. It will appear in your history when it's finished.

Supported resolutions and aspect ratios vary by model. Check the options within the Videos module when setting up your generation, or consult the Spark Station help center.

The Videos module generates short video clips. Longer runtimes will cost more tokens. You can select the duration when setting up your generation.

Video generation times can depend on several factors, including the complexity of your prompt, the chosen model, and the selected duration and resolution. If you're experiencing longer than expected processing times, you might consider:

• Simplifying your prompt if it's very detailed.
• Trying a different model within the Videos module.
• Checking your internet connection.

If the issue persists, please check the Spark Station help center or contact support for further assistance.

• Double-check your prompt for any errors or unclear phrasing.
• If you were using a specific model, try switching to a different one in the same module.
• Ensure you have enough tokens for the generation.

If the issue persists, please check the Spark Station help center or contact support for further assistance.

You can influence camera movement, lighting and lens through detailed descriptions in your prompt, and through the Videos module's Camera Rig and Camera Movement controls. For more advanced editing control, explore the Image Studio's sub-tools, or check the Spark Station help center for advanced prompting techniques.

Character Consistency helps maintain the same character's appearance across multiple generated images or scenes. It uses the character's key visual features, such as facial appearance, hairstyle, clothing, and overall look, to create more consistent results across generations. For the best results, use clear and consistent character references and avoid making significant changes to the character's appearance between generations.

To keep a character's face consistent across different scenes, use the Elements library.

• Save your character as an Element by uploading reference images.
• Then, use the @ symbol in your prompt when generating images or videos to reference that Element. This helps maintain consistency.

Yes, you can maintain consistent appearance, including clothing, across multiple scenes using the Elements library.

• Save your character or object as an Element by uploading reference images.
• Then, use the @ symbol in your prompt when generating images or videos to reference that Element.

Yes, you can maintain character consistency across projects using the Elements library.

• Open Elements and create a new Element by naming it and adding reference images of your character.
• In the prompt for Image Studio or Videos, type @ followed by the Element's name to include it in your generation.

You can generate AI voice using the Voice module.

• Open Voice and pick a model and voice.
• Paste your script.
• Generate; play or download the audio from history.

Supported languages vary by voice model. You can see the available languages by opening the Voice module and checking the voice options.

Yes, you can choose different voices and speaking styles using the Voice module. Open Voice, pick a model and voice, paste your script, then generate — you can play or download the audio from history.

Yes, you can download your generated voice file from the Voice module. After generating the audio, you can play or download it from your history.

You can generate background music using the Music module.

• Open Music and choose a model.
• Describe the mood, genre, or tempo you want for the track.
• Generate and preview the music.

Ensure your prompt is clear and specific. For music, describe the mood, genre, and tempo. For voice, ensure your script is well-written. If the results are still not matching, try a different model within the Music or Voice module, or explore Prompt Studio to help refine your descriptions before generating.

• Double-check your prompt for any errors or unclear phrasing.
• If you were using a specific model, try switching to a different one in the same module.
• Ensure you have enough tokens for the generation.

If the issue persists, please check the Spark Station help center or contact support for further assistance.

• Refresh the page and try generating again.
• If you were using a specific model, try switching to a different one in the same module.
• Check your internet connection.

If the issue persists, please check the Spark Station help center or contact support for further assistance.

Please try generating it again, and ensure you have a stable internet connection. If the issue persists, please check the Spark Station help center or contact support for further assistance.

Try generating the image or video again, ensuring your prompt is clear and specific. You can use Prompt Studio to refine your prompt before generating. If you are trying to achieve a specific style, consider using the Reverse Prompt Engineer with a reference image. If the issue persists, please check the Spark Station help center or contact support for further assistance.

To maintain character consistency across scenes, use the Elements library — save your character as an Element, then reference it in your prompts using "@". You can also find this under the "Images" section in the main menu.

If the audio is missing or out of sync in your video, try generating the video again in the Videos module. If you are using the Subtitle Creator, ensure the transcription and timing are accurate. For voiceovers, check the Voice module to ensure the generated audio aligns with your video duration. If the issue persists, please check the Spark Station help center or contact support for further assistance.

Try regenerating with a refined, more specific prompt, or a different model. If the issue persists, contact Spark Station Support with the Generation ID (if available) and a screenshot or short screen recording so the team can investigate.

You can download your generated content from the Assets library. Open Assets, then preview, download, or add items to an Element.

Please ensure you have completed the generation process, and check if there are any specific limitations or formats for the generated file type. If you are still unable to download, visit the Assets library to review your generated content and download options. If the issue persists, please check the Spark Station help center or contact support for further assistance.

Spark Station supports various file formats for download, including common image (JPG, PNG) and video (MP4) formats. Specific formats may vary depending on the module used. For detailed information, please refer to the Assets library or the help center.

Yes, you can use your generated content outside of Spark Station. Once downloaded from the Assets library, the content is yours to use. Please be mindful of any specific usage rights or licenses associated with the content, which are typically outlined in Spark Station's Terms of Use.

You can edit previously generated images in the Image Studio module. For regenerating content, you can use the original prompt and settings, or refine them, and generate again. You can also download content from Assets and edit it in external software.

Generally, you own the content you create on Spark Station. Please refer to Spark Station's Terms of Use for the most accurate and detailed information regarding content ownership.

Yes, you can use Spark Station-generated content commercially. Once downloaded from the Assets library, the content is yours to use. Please refer to Spark Station's Terms of Use for the most accurate and detailed information regarding commercial usage rights.

Yes, you can use Spark Station-generated content for advertisements and client projects. Once downloaded from the Assets library, the content is yours to use. Please refer to Spark Station's Terms of Use for the most accurate and detailed information regarding commercial usage rights.

Yes. AI-generated content should be used in accordance with Spark Station's Acceptable Use Policy, applicable laws, and third-party rights. Avoid using generated content for illegal, harmful, misleading, or infringing purposes, or in ways that violate intellectual property, privacy, or other rights. For specific usage or commercial-use questions, please refer to Spark Station's terms or contact Spark Station Support.

Your uploaded images, videos, and other assets are stored in your Assets library. You can access, preview, download, or use them in other Spark Station modules. Please refer to Spark Station's Privacy Policy for details on data handling and storage.

Spark Station states that uploaded images, faces and voices are not used to train or improve its foundation AI models.

Image Generation creates images from a text prompt. You can describe the scene, subject, style and other visual details you want to generate.

Upscaler improves the resolution and detail of an existing image, with Spark Station supporting output up to 4K.

Multi-Shots allows you to generate multiple framed shots from a single prompt, useful for creating different coverage of the same scene.

Multi-Angles generates the same subject from different camera angles while maintaining the subject's identity.

Age Progression allows you to visualize a character at different ages while maintaining the character's identity.

Casting Director allows you to create and lock a consistent character identity that can be reused across scenes and generations.

It can turn a reference image into a styled photoshoot with different visual settings and looks.

Virtual Try-On allows you to place different outfits on a character or model while maintaining the person's appearance.

It allows you to restyle or transform an existing scene while retaining its overall composition.

Inpaint allows you to add, remove or modify specific elements within an image.

You can provide a rough sketch and transform it into a more finished visual.

Face Swap allows you to replace a face in an image while attempting to preserve the surrounding scene and lighting.

Color Grading applies a particular cinematic or visual colour treatment to an image.

Skin Realism enhances skin texture and detail to create a more natural-looking appearance.

Relight allows you to change the lighting direction or lighting appearance of an existing image.

Palette Studio helps establish and maintain a consistent colour palette across your visual content.

AI Video Generation creates video clips from a text prompt and/or reference image.

Prompt Assistant reviews your prompt, identifies missing details such as camera direction, lighting or pacing, and suggests an improved version before generation.

Camera Rig allows you to select camera-related settings such as camera body, lens, focal length and aperture without manually writing technical camera instructions.

It allows you to apply cinematic movements such as pan, tilt, dolly, orbit, crane and other movements to your shot.

Yes. Spark Station provides access to multiple leading AI video models from the same workflow, allowing you to select the model that best suits your shot.

Style Presets allow you to apply a consistent visual style to your generated video.

Yes. You can provide a reference image along with your prompt to guide the generated video.

Yes. Spark Station supports multiple aspect ratios, including 16:9, 9:16, 21:9, 4:3, 1:1 and 3:4.

Spark Station currently lists resolutions from 480p through 4K, depending on the generation/model.

The current AI Video Generator page lists clips of up to 15 seconds.

Yes. Spark Station provides an option for AI-generated audio to be included in the generated video.

It helps maintain the same character's identity and appearance across different images, scenes and video shots.

Identity Lock helps maintain the character's face, features and overall identity across subsequent generations.

It helps maintain the character's appearance and expression consistency across different scenes and shots.

It helps maintain the same clothing, colours and accessories across different generations.

It helps maintain the same environment, setting and visual characteristics across different shots.

It helps maintain the appearance of a specific product, prop or object across multiple generated scenes.

Yes. A locked character identity can be carried from the image workflow into video generation to maintain continuity.

It converts a written script into AI-generated speech.

Yes. Spark Station currently provides a searchable and previewable library of 30 named voices.

Yes. Available voices can be previewed before selecting one for generation.

Yes. The current Voice Generation tool provides multiple Gemini TTS models to choose from.

Yes. You can specify the language for the generated speech.

Yes. You can provide style instructions or use presets such as Ad Voice, Documentary, News Anchor, Casual, Measured and ASMR.

Yes. Generated clips are saved in History along with information such as transcript, voice, language and model.

Yes. Generated voice clips can be downloaded from the History section.

It allows you to generate original music based on the creative direction or requirements you provide.

Yes. AI-generated music can be used to create a soundtrack or background score for your content.

Yes. Spark Station provides AI-generated sound effects for creative projects.

Yes. The music workflow is designed to generate music according to the mood and timing of your scene.

Yes. Generated audio can be incorporated into your video and creative workflow.

Ad Factory is Spark Station's advertising workflow that converts product information and assets into advertising creatives.

Micro Ad Factory is an automated product-to-video-ad workflow that can handle scripting, casting, set design and shot direction to create an ad.

It is designed to create product and e-commerce imagery such as lifestyle, model and product-use visuals.

It creates e-commerce video content such as product showcases, try-on videos and lifestyle videos.

It creates social-style UGC advertising formats such as selfie videos, talking-head videos, unboxing, testimonials, tutorials and try-on content.

It allows users to generate creative for multiple products at once using catalogue information supplied through a CSV or Excel file.

Product information and product images can be used as inputs for generating advertising creative.

Yes. Video Batch Generation is designed to generate creative at catalogue scale using CSV or Excel product data.

Yes. Spark Station supports different aspect ratios and provides tools for adapting creative to different platforms.

Yes. The Micro Ad Factory includes an optional quality-control layer and auto-regeneration capabilities.

Video Editor allows you to edit and arrange video and audio content on a multi-track timeline.

It automatically transcribes video and can translate subtitles into multiple languages while preserving cue timing.

It helps create platform-ready thumbnails for content such as YouTube, Reels and Shorts.

It generates posters and key art based on your creative content and characters/scenes.

It adapts images and videos to different aspect ratios and platform requirements.

It automatically reframes video for another aspect ratio while keeping the main subject in view.

It analyses longer video content and can help create shorter cuts such as teasers, trailers or highlight reels.

It automatically selects strong moments from longer footage to create a shorter highlights video.

Yes. The Teaser & Trailer Generator can create shorter promotional cuts from longer content.

Story Builder helps turn an initial idea into a structured story, script and shot breakdown before generation.

It reviews scripts for issues such as pacing, dialogue and continuity before production.

It helps convert a script or story into visual storyboard frames for planning a production.

It improves and enriches a raw prompt before generation to help produce a more useful result.

It analyses a reference image or video and generates a working prompt that can be used for generation.

It checks generated content against the brief and locked characters and can flag consistency or brand-alignment issues.

It provides a cost estimate before generation, including per-second cost and wastage modelling.

Prompt Studio provides production-ready prompt templates that users can adapt for different creative requirements.